Your password is the same as the one for CityUHK Student LAN / Wireless LAN / Email. If you forget your password, you may reset it by taking one of the options below.

Once the course / section record has been added / dropped in your Weekly Schedule of AIMS successfully, the course list in Canvas will be updated in the next morning.

You may not have access to all of your registered courses in All Courses list on Canvas as some of your registered courses may be not published. You need to confirm with your course instructor (or your home department's general office).

(Canvas Calendar is related to the online assessments / tasks in Canvas courses, NOT your Weekly Schedule in AIMS.)

Please visit Canvas Basics > What are the browser and computer requirements for Canvas?

Additional information can be found at Canvas Basics > General Information.

Safari (Mac) users:
Safari may cause issues with downloading files, displaying images, and playing chat alerts in Canvas. Please try another supported browser, such as Google Chrome or Mozilla Firefox.

Please try the following options if content cannot be loaded or shown in a Canvas course on your computer.

Students located outside Hong Kong:
If the course content cannot be loaded on web browsers and Canvas mobile apps in stable internet connections, please try to use the CityUHK VPN service.

Please view "How can I use Canvas on my mobile device as a student?" from Canvas Student Guide, or Canvas Basics > Canvas Mobile.

Mobile app "Canvas Student" is available for iOS and Android.

If you are unable to access Zoom in a Canvas course on your computer, please try the following options.

Students located outside Hong Kong:
If Zoom cannot be loaded in stable internet connections, please try to use the CityUHK VPN service.

Student annotations on teacher document files are stored in mobile apps on mobile devices, not in the cloud storage of Canvas. The following possible reasons may make your annotations missing.

Each time you have made your annotations on a course document via the Canvas mobile app, please download the document with your annotations to your mobile device after clicking the (Share) icon button.

If you are allowed to resubmit an assignment, you will see the New Attempt button on the right sidebar of the assignment page. Please click the button to resubmit.

If the button is disabled, resubmission is not allowed. In this case, please reach out to your teacher with any questions.

Keep in mind that only the last attempt will be graded. You should ensure the final submission is the correct one before the assignment is closed.

Assignment with File Uploads will not accept file larger than 5GB while Media Uploads will not accept media file larger than 500MB.

If an assignment is set to allow any file type, Turnitin will accept any file:

Turnitin accepts some document/text file types to generate Similarity Reports.

The percentage range is 0% to 100% with the possible similarity groupings being:

Students need to install Respondus "LockDown Browser" (download link).

Please watch a brief video Introduction to Respondus LockDown Browser for Students and read our Respondus LockDown Browser Student Guide.

To participate in the quiz, students should follow the below steps.