Artificial Intelligence (AI) has undoubtedly become one of the most widely discussed topics today. In order to offer CityUHK staff and students a unique opportunity to enhance their understanding of Generative AI and ChatGPT, the Central IT (OCIO, ESU, and CSC) has organised two seminars. These ...

Enhancing the teaching and learning environment in computing studies is our utmost commitment to both our faculty and students. Over the past two years, the Computing Services Centre (CSC) has undertaken extensive renovations to upgrade all teaching studios and a computer theatre, catering to the ...

The Central IT leverages Speech AI (Artificial intelligence) and Generative AI/ChatGPT technologies to develop a Service Desk Voicebot. This Voicebot is capable of comprehending and addressing human voice commands, presenting a novel approach to IT technical support. By allowing users to simply ...

Windows 10 follows Microsoft’s Modern Lifecycle Policy, which implies that the operating system will reach the end of its support on 14 October 2025. However, until that date, monthly security updates will continue to be released for Windows 10. It is important to note that without these security ...

The Computing Services Centre (CSC) would like to introduce two new meeting rooms, LI-4304 and LI-5401. We tentatively named them as Global Meeting Rooms. These rooms are designed to facilitate globalised hybrid meetings with state-of-the-art technologies that enhance collaboration, communication ...

Effective communication is essential for the success of any organisation, and the Central IT, which includes the OCIO, the ESU, and the CSC, is no exception. To facilitate a dialogue between user departments and Central IT, the first Central IT Forum was conducted in June last year, and quarterly ...

The Computing Services Centre (CSC) is a user-focused support centre devoted to helping users in different service areas. Providing better support to users is the top mission of our centre. Besides supporting through phone and on-site visits, Remote Support software gives our support staff the ...

Wi-Fi is one of the most common technologies that provide users with a convenient way to connect their mobile devices to the campus network/Internet. Over 3,200 Wi-Fi access points (APs) are currently installed across the CityU campus. As a step forward for the University to offer Wi-Fi services ...

As of 2013, Internet Explorer 11 (IE) was once the default browser in CityU. But it was replaced by Google Chrome a few years later, and Chrome has become the default browser used in CityU ever since. Despite this, some users and applications still rely on IE. However, Microsoft officially announced ...

Have you recently noticed an improved user experience with no hardware failure and better PC performance when using the computers in teaching venues? To employ the emerging technologies to enhance the teaching and learning experience in class and meet the pedagogical content knowledge needs, the old ...