News
by K.Y. Lam
A survey was conducted in December 1999 to find out how Help Desk users think of our service during the year, and any recommendations for improvement. Thirty questionnaires were sent to a mixture of academic, administrative and clerical staff who frequently called the Help Desk for assistance ...
by Joe Lee
The Computing Services Centre (CSC) has long been providing free electronic marking of multiple-choice type examination scripts and data capturing of survey forms ever since the optical mark scanning machines were installed in the University. Over the years, we have developed a comprehensive marking ...
by Raymond Poon
In view of the increasing importance of computer facilities and the complexity of networking in the University, ensuring smooth running of the computer systems and networks have become a high priority issue in departments as well as in the Computing Services Centre (CSC). Since many departmental ...
by Annie Yu
Technology trend has been evolving rapidly over the years. Most users in the CityU are beginning to appreciate new technology and are making every effort to keep up with its fast pace. Being a technology centre, the Computing Services Centre (CSC) has an obligation to develop new services and find ...
by Jessica Chong
One day, Jane was asked to buy a PC for her department. Being a new staff member and knowing little about PC, she was at a loss on what to buy. Fortunately, someone suggested her to try the University Computer Shop. She did try and at the end was pleasantly surprised with the quality products and ...
by Raymond Poon
With the aim to obtain timely feedback from our end users on the quality of CSC services, our staff have been randomly selecting end users each weekday and giving each one of them a call to see if the jobs being raised in the CSC Work Request Forms (CSCWR) were completed to their satisfaction. They ...
by Louisa Tang
Much has been said about the y2k awareness and conversion project in June 1998, March and June 1999 issues of the Network Computing. It is time to report the y2k compliance progress in the Computing Services Centre (CSC). We are proud to announce that all the mission critical systems of CSC have ...
by Noel Laam
Information Services Advisory Committee (ISAC) is a committee that advises the Senate on matters concerning the policy and development of the Information Services Group. The following are a list of issues reviewed and reported in the ISAC. Outsourcing of Dial-up Facility To meet the rapidly growing ...