Location Services Location services system has been around for quite a number of years, such as Global Positioning System (GPS) and GSM. Unfortunately, they do not work well indoors because of signal characteristics and coverage. With the proliferation of Wi-Fi, Bluetooth and the mobile devices, the ...

Why to Migrate With the evolution of best practices and IT Service Management (ITSM), the Computing Services Centre (CSC) has been planning for years to upgrade its IT Service Automation platform. The old Help Desk System has been used since 2001. The plan is to migrate from an on-premises ...