Why to Migrate With the evolution of best practices and IT Service Management (ITSM), the Computing Services Centre (CSC) has been planning for years to upgrade its IT Service Automation platform. The old Help Desk System has been used since 2001. The plan is to migrate from an on-premises ...

Background Research is one of the key output of a research-based institution like CityU. It is playing not only an important role in raising the ranking and branding of the institution but also as a way to attract talented students and researchers to join the big family. Showcasing our excellent ...